Frequently Asked Questions
WHEN WILL MY ORDER SHIP?
Please allow up to 3 business days to process and ship your order (this does not include shipping time). You will receive a shipping confirmation email once your item(s) ship.
HOW CAN I CHECK THE STATUS OF MY ORDER?
You can find the status of your order by logging into your account and clicking on "order status".
WHAT IS YOUR RETURN POLICY?
Our return policy allows for store/website credit on any unsatisfactory purchase. Replacements and exchanges are accepted within 14 days of delivery, as long as items are returned in their original condition and packaging. Once the item is received and verified, credit will be applied to your account.
HOW DO I REQUEST A RETURN OR EXCHANGE?
If you would like to return any portion of your order, please contact us at firstname.lastname@example.org to begin the process. If the item you would like to return is a gift, please have the gift buyer's name and e-mail address available.
WHAT MATERIALS DO YOU USE?
We carefully handpick each component of our jewelry, using high-quality materials such as gold filled, sterling silver, brass, bronze, and gold-plated silver, brass, and bronze (or a combination of these materials. We also incorporate semi-precious stones, pearls, and crystals to create our handmade items. stunning pieces. Our commitment to quality ensures that every item is made with the utmost attention to detail.
HOW DO I CARE FOR MY JEWELRY?
To care for your jewelry, keep in mind that our handmade pieces have an artisanal antiqued look with oxidation. They are not intended to be highly polished. Tarnish is a natural occurrence due to exposure to the elements and does not indicate poor metal quality or a product defect.
Over time, metals naturally oxidize and develop a patina from wear, which adds character. Textured pieces tend to hold more oxidation and may require additional maintenance.
Avoid using chemical dips to clean your Elle Belle jewelry. Additionally, be mindful of skin oils combined with lotions as they can contribute to tarnishing. It's best to apply fragrance and hair spray before putting on your jewelry.
Proper storage and regular polishing with a polishing cloth will help maintain the finish and minimize natural tarnish buildup on metals.
CAN I GET MY JEWELRY WET?
To maintain the longevity of your jewelry, it is advisable to avoid wearing them in wet environments such as showers, hot tubs, saunas, oceans, or swimming pools. Moisture can speed up tarnishing of metal and chemicals may cause damage to metals and stones.